clinton.balla.cci

Call Center Agent / CSR
November 25, 1995

About Candidate

PROFESSIONAL SUMMARY
Experienced Inbound and Outbound Call Center Agent who can efficiently process a large volume of calls in a day. Adept in computer database programmes, offering exceptional customer service and retaining disgruntled clients who have issues with the company’s product. Specialises in dealling with angry clients, processing large amounts of call data and interpreting customer service data from a spreadsheet.

CORE COMPETENCIES
Excellent written oral and interpersonal communication skills.
Excellent mathematical skills and knowledge.
Above-average computer application and database tracking and entry skills.
Superb customer service.
Excellent soft skills application in opening, during and closing of calls.
Excellent record keeping and filling skills.
Flexible and can work in any shift, weekends and holidays.
Reliable and dedicated employee.
Multi-tasking.
Self-directed ethnic.
Detail oriented.

Education

D
Diploma in IT & Computer Packages 2017/11/10
Unity School of Professional Studies

Unity School of Professional Studies 2015/2/10 – 2017/11/10 • Diploma in IT and Computer Packages

K
KCSE 2014/11/15
Chianda High School

Chianda High School 2011/2/7 – 2014/11/15 • Kenya Certificate of Secondary Education

K
KCPE 2010/11/14
Mahaya Primary School

Mahaya Primary School 2002/1/8 – 2010/11/14 • Kenya Certificate of Primary Education

Work & Experience

C
Customer Service Representative/Call Center Agent February 24, 2024 - April 30, 2021
GLOVO

• Offered exceptional Customer Service by helping customers with complaints and questions, give customers information about products and services, take orders, and process returns. • Answer courteously inbound and outbound calls and responded to mails and live chats.

C
Customer Service Representative/Call Center Agent June 5, 2018 - December 31, 2019
JUMIA

• Offered exceptional Customer Service by helping customers with complaints and questions, give customers information about products and services, take orders, and process returns. • Answer courteously inbound and outbound calls and responded to mails and live chats

C
Cashier June 10, 2017 - May 30, 2018
TUMAINI SUPERMARKET

• Working on cash register in a large busy store providing a highquality customer driven customer driven service and acting as the first point of contact for customers.