clinton.balla.cci
About Candidate
PROFESSIONAL SUMMARY
Experienced Inbound and Outbound Call Center Agent who can efficiently process a large volume of calls in a day. Adept in computer database programmes, offering exceptional customer service and retaining disgruntled clients who have issues with the company’s product. Specialises in dealling with angry clients, processing large amounts of call data and interpreting customer service data from a spreadsheet.
CORE COMPETENCIES
Excellent written oral and interpersonal communication skills.
Excellent mathematical skills and knowledge.
Above-average computer application and database tracking and entry skills.
Superb customer service.
Excellent soft skills application in opening, during and closing of calls.
Excellent record keeping and filling skills.
Flexible and can work in any shift, weekends and holidays.
Reliable and dedicated employee.
Multi-tasking.
Self-directed ethnic.
Detail oriented.
Education
Unity School of Professional Studies 2015/2/10 – 2017/11/10 • Diploma in IT and Computer Packages
Chianda High School 2011/2/7 – 2014/11/15 • Kenya Certificate of Secondary Education
Mahaya Primary School 2002/1/8 – 2010/11/14 • Kenya Certificate of Primary Education
Work & Experience
• Offered exceptional Customer Service by helping customers with complaints and questions, give customers information about products and services, take orders, and process returns. • Answer courteously inbound and outbound calls and responded to mails and live chats.
• Offered exceptional Customer Service by helping customers with complaints and questions, give customers information about products and services, take orders, and process returns. • Answer courteously inbound and outbound calls and responded to mails and live chats
• Working on cash register in a large busy store providing a highquality customer driven customer driven service and acting as the first point of contact for customers.
