Joy Kananu Stephen
About Candidate
I deliver substantial assurance services in a Passionate and Harmonious way to
achieve the institutional and personal growth objectives.
To provide sustainable solutions to societal, business and institution’s growth.
Highly motivated to assist to hit their targets and earn commission. Familiar
with CRM and call center studio. Able to work with or without supervision. I
possess great verbal and written communication skills, well convenient with
Microsoft Excel.
Education
Work & Experience
COPIA KENYA LIMITED: Senior level Telesale Associate Meru county – Kenya Jan 2023- current Key responsibilities • Developing training and supporting agents. Moving low performing agents to high performing agents. • Delivering follow up to ensure goods ordered were delivered and paid for. • Sharing targets • Updating agents on current progress • Managing a portfolio of 300 agents and above COPIA KENYA LIMITED Senior level Customer care Associate Meru County-Kenya Jan 2022-Dec 2022 Key responsibilities • Handling fresh desk tickets • Following up • Making out bound calls • Paymenty attachment for orders requiring down payments COPIA KENYA LIMITED Mid level I Field Sale Associate Meru County-Kenya Jan 2020-dec 2021 Key responsibilities • Nurturing sale agents into successful entrepreneurs. • Preparing weekly reports on the progress of each sales agent. • Conducted market research to identify selling possibilities and evaluate customer needs. • Participated on behalf of the company in market activations.
