Hazel Kavutha Nzomo

Front Office Manager
KSh1500 / month
July 3, 1989

About Candidate

I am a customer-oriented customer service professional, with an aim to drive exceptional and personalized experiences to my customers.
My hospitality background gives me excellent communication skills, both verbal and non-verbal and the ability to interact with diverse clientele on a very professional manner.
I am looking to lead a team to achieve the highest level of service n all undertakings, and grow high performing individuals in the field of customer service, whilst making profits in any organization.


Professional Training 2012
Kenya Airways, Pride Center

Certificate in Airline Cabin Crew

Bachelor's Degree 2011
Kenyatta University

Bachelor of Science (Hospitality and Tourism Management)

Work & Experience

Front Office Manager February 25, 2024 - July 25, 2024
Pan Pacific Serviced Suites, Nairobi

Pre-opening role at a 5-star, 175 serviced suites property, a new brand venture into the continent. Head of department managing a team of 15 associates in front desk and concierge sections.

Assistant Front Office/ Night Manager January 1, 2019 - August 1, 2022
Four Points by Sheraton, Nairobi Airport

Team leader at a 4-star, 172 rooms transit hotel 5 minutes away from the city's international airport terminals. Intense planning and organizational skills at play and a myriad of multi-tasking in several duties.

Front Office Service Manager July 1, 2015 - April 1, 2018
Radisson Blu Hotel Nairobi, Upperhill

Pre-opening team leader at a 5-star, 271-room business hotel, flagship property of the brand into the Nairobi market.

Front Office/ Reservations Executive April 1, 2014 - June 1, 2015
North Coast Beach Hotel

Associate role at a 124 room beach hotel, gaining essential knowledge in front desk and reservations knowledge in the hospitality industry.