Hazel Kavutha Nzomo

Front Office Manager
KSh1500 / month
July 3, 1989

About Candidate

I am a customer-oriented customer service professional, with an aim to drive exceptional and personalized experiences to my customers.
My hospitality background gives me excellent communication skills, both verbal and non-verbal and the ability to interact with diverse clientele on a very professional manner.
I am looking to lead a team to achieve the highest level of service n all undertakings, and grow high performing individuals in the field of customer service, whilst making profits in any organization.

Education

P
Professional Training 2012
Kenya Airways, Pride Center

Certificate in Airline Cabin Crew

B
Bachelor's Degree 2011
Kenyatta University

Bachelor of Science (Hospitality and Tourism Management)

Work & Experience

F
Front Office Manager February 25, 2024 - July 25, 2024
Pan Pacific Serviced Suites, Nairobi

Pre-opening role at a 5-star, 175 serviced suites property, a new brand venture into the continent. Head of department managing a team of 15 associates in front desk and concierge sections.

A
Assistant Front Office/ Night Manager January 1, 2019 - August 1, 2022
Four Points by Sheraton, Nairobi Airport

Team leader at a 4-star, 172 rooms transit hotel 5 minutes away from the city's international airport terminals. Intense planning and organizational skills at play and a myriad of multi-tasking in several duties.

F
Front Office Service Manager July 1, 2015 - April 1, 2018
Radisson Blu Hotel Nairobi, Upperhill

Pre-opening team leader at a 5-star, 271-room business hotel, flagship property of the brand into the Nairobi market.

F
Front Office/ Reservations Executive April 1, 2014 - June 1, 2015
North Coast Beach Hotel

Associate role at a 124 room beach hotel, gaining essential knowledge in front desk and reservations knowledge in the hospitality industry.