Hazel Kavutha Nzomo
I am a customer-oriented customer service professional, with an aim to drive exceptional and personalized experiences to my customers.
My hospitality background gives me excellent communication skills, both verbal and non-verbal and the ability to interact with diverse clientele on a very professional manner.
I am looking to lead a team to achieve the highest level of service n all undertakings, and grow high performing individuals in the field of customer service, whilst making profits in any organization.
Certificate in Airline Cabin Crew
Bachelor of Science (Hospitality and Tourism Management)
Work & Experience
Pre-opening role at a 5-star, 175 serviced suites property, a new brand venture into the continent. Head of department managing a team of 15 associates in front desk and concierge sections.
Team leader at a 4-star, 172 rooms transit hotel 5 minutes away from the city's international airport terminals. Intense planning and organizational skills at play and a myriad of multi-tasking in several duties.
Pre-opening team leader at a 5-star, 271-room business hotel, flagship property of the brand into the Nairobi market.
Associate role at a 124 room beach hotel, gaining essential knowledge in front desk and reservations knowledge in the hospitality industry.