TELE-COLLECTORS
Job Description
Our client in the banking industry is looking for self-driven Tele-Collector Agents responsible for recovery of late payments. The tele collector will review the customer accounts in the database and interview them to establish their financial resources and come up with a repayment plan.
Key Responsibilities
- Reviewing the company debtor list.
- Contacting customers and informing them of their overdue bills.
- Advising customers on their payment options and suggesting methods of payments.
- Negotiating suitable payment plans.
- Maintaining customer payment records.
- Preparing customer statements.
- Writing final notice warnings to customers when payments are not being made.
- Responding to customer queries.
- Interviewing clients telephonically to establish their ability to pay debt.
- Confirming clients’ information and payment agreements.
- Informing management regarding effectiveness of strategies for various accounts.
- Complying with applicable laws, regulations, policies and procedures.
Skills & Qualifications
- Bachelor’s degree in accounting, business management, or a similar field.
- Previous work experience in customer service, sales, collections or related field.
- Excellent negotiating skills.
- Outstanding phone etiquette.
- Good written and verbal communication skills.
- Knowledge of payment plans and accounting procedures.
- Knowledge of Microsoft Office programs.
- Patience and resilience.
How to Apply
If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Tele – Collector Agents – Banking) to cvs@bridgetalentgroup.com